Resolved -
Callhippo services are currently operating normally. We are no longer observing elevated errors or latency across the network.
This incident has been resolved.
Nov 19, 03:40 UTC
Monitoring -
A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.
Nov 18, 14:43 UTC
Update -
We are seeing services recover, but customers may continue to observe higher-than-normal error rates as we continue remediation efforts.
Nov 18, 13:00 UTC
Identified -
We are currently experiencing an issue due to a Cloudflare outage affecting CallHippo services. Our team is closely monitoring the situation and working on a resolution. Some users may experience service disruptions. We appreciate your patience and will provide updates as soon as possible.
Nov 18, 12:07 UTC
Investigating -
Callhippo is aware of, and investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
Nov 18, 11:54 UTC